If you’re in a business, you know that it’s important to have customers. However, some businesses struggle with effectively reaching their customer base or building a relationship with them. A better way to build that relationship is by hiring a virtual assistant (VA) who can help engage your current and potential customers.
Hire a Customer-Centric VA
If you want to hire a VAt who is customer-centric, there are three things you should look for:
The ability to communicate with customers on social media channels and other websites like Yelp and TripAdvisor.
The ability to follow up on customer inquiries in a timely manner.
The ability to make recommendations based on what they know about your business, industry, and customers’ needs.
Proof of Experience
The first thing to look for in a virtual assistant is proof of experience. The logic behind this is simple: if you’re hiring someone to be your customer’s advocate, you want them to have some background knowledge on how the customer engagement process should work. You also want them to know what they are doing so that they can be helpful and not waste your time or theirs.
For proof of experience, look for a resume that outlines courses taken in business or sales, as well as internships or volunteer positions held within these fields. If possible, ask their references—whether they are former employers or colleagues—about what kind of results this person has produced when it comes to customer service interaction (whether through phone calls or email).
Once you’ve narrowed down potential candidates based on these credentials, evaluate their work ethic by giving them a test run with one of your customers before making any final decisions about who will best meet the needs of both parties involved.
Never Settle for Less than the Best
Now that you have a better idea of what to look for in a virtual assistant, here are three things to never settle for:
Experience. You want someone who has proven experience as a VA. They’ve learned what works and what doesn’t by putting their skills to use on real projects and with real clients.
Recommendations from people you trust. Hiring someone recommended by someone trustworthy can be an excellent way to get your first introduction into the world of VAs. If they recommend someone then it’s likely they’ll work well with them too! It also shows they’re willing to refer people they know will deliver quality results time after time, which is important when hiring any kind of service provider (VAs included).
In the end, it’s all about finding the right fit for your business. If you’re looking for a virtual assistant, make sure you do your due diligence and look for one who can offer more than just being available when needed. Make sure that they have experience with customer service so that they will be able to help you gain new clients by improving engagement levels with existing ones.
